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Welcome to our center!

Please take a moment to familiarize yourself with our policies
to ensure a positive experience for everyone.

We appreciate your cooperation as this is vitally important for our mutual success.  We make reminder texts or calls as a courtesy; you are ultimately responsible, however, for coming to your appointments. It is also our courtesy that if you or we are able to fill your appointment, you will not be charged, and we encourage you to substitute a friend or family member

Minimum 48 Hours Cancellation Policy  

Because we have made preparations and staffing for your appointment, we ask for at least two business days, 48 business hours notice to reschedule or cancel your appointment.  With LESS THAN 24 BUSINESS HOURS, your credit card will be charged for your appointment or treatment packages will have one treatment deducted.

Your treatment time is reserved for you.  To change, reschedule, or cancel an appointment, please call at least two business days, 48 business hours, before your appointment time.  This gives us time to fill your appointment.  If no one answers, please leave a message.  For Monday appointments, please call by Thursday.  For Tuesday appointments, please call by Friday.

New/ Reactivation Patients  

Acupuncture:

Please print the New/ Reactivation forms and fill them out at your leisure. If you are unable to do this ahead of time, please come in 30 - 45 minutes before your appointment to complete the paperwork.

 

Massage:

Please print the New/ Reactivation forms and fill them out at your leisure. If you are unable to do this ahead of time, please come in 15 - 20 minutes before your appointment to complete the paperwork.

Late Arrival  

If you are running late, please call or text to let us know.  We would rather you come and have a shorter treatment than miss your appointment.  Ideally, please arrive a few minutes before your appointment to use the restroom, make purchases, set up your next appointments, and unwind.

Payment  

In an attempt to keep health care costs low, preferred methods of payment are cash or check.  Payment is required at the time of your service.  We also accept credit cards.

Treatment Plan  

Dr. Marco and/or your Licensed Massage Therapist will develop your treatment plan to help you accomplish your goals and feel your best.  Follow your Treatment Plan to achieve optimal results.  If it has been over a year since you have seen Dr. Marco, it is required to come in for a ReActivation appointment to update and develop a new Treatment Plan

Treatment Packages and Massage Memberships  

Packages & Memberships, (1) make check-out easier, (2) lower the price, and (3) help you complete your treatment goals.  Treatment Packages and Massage Memberships are not refundable, can only be used for the services purchased, and expire one year after purchase.

Return Policy  

Treatment Packages and Memberships, Gift Certificates, and products are non-refundable.  We guarantee quality and cannot sell returned herbs, supplements, or products. 

Weather  

Stonington Natural Health Center always plan to open during our regular hours, weather permitting. We “play by ear” and will update you with any changes. We want to make sure everyone is safe. If you don't feel comfortable driving in the conditions, please give us a call the morning of. 

We appreciate your understanding and following our guidelines.
If you have any questions, please call 860-536-3880. Thank you!
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